I'm having the same problem. Realtek Pcie Gbe Family Controller Windows 10 Driver. Once I upgraded to Windows 10, I noticed my external HDD is no longer detected.
Apr 01, 2017 Hello, i have my intel i7-6700k desktop computer with 16GB of RAM, running 64 bit Windows 10 Home, fully updated. I use two WD external hard drives for. I have two external Hard Drivers. One is Seagate which shows up in Windows 10. The other one, WD My Passport is not detected in Windows 10 under Device Management.
I went to my Device Manager and noticed there was an icon indicating an issue with my USB Mass Storage device which I assume is my external HDD. Also, my device isn't being read by Disk Management either. The error code reads. Windows cannot load the device driver for this hardware because a previous instance of the device driver is still in memory. (Code 38) ****The driver could not be loaded because a previous version of the driver is still in memory. I read that restarting your computer helps resolve the issue but it doesn't. I have important information on my external HDD that I haven't been able to access since yesterday when I upgraded to Windows 10.