When I try to watch any online video I very oftenly get 'THREAD STUCK IN DEVICE DRIVER' BSOD on my system. I tried to update video driver to last version (AMD Crimson 17.11.1) but it does not help. When I play any game, even with good graphics, I'm not getting BSOD, I suppose due to discrete video card using by driver. Seems, I get an error when system tries to use internal video card. I cannot disable internal video card in BIOS and I also cannot let driver to use discrete video card for browser and some other apps (it's written it's locked for compatibility).
Sometimes when system is loading I see a black screen instead of loading animation, but without any BIOS signals; system is loading, notebook is working, but i see only a black screen until i turn notebook off then turn it on. It happens not so oftlenly as online video crashes, but often enough. Thank you for joining HP Forums. I'll be glad to help you As I understand you have an error on BSOD - 'THREAD STUCK IN DEVICE DRIVER', Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: Did you update the video card drivers from the HP website or the AMD website? Have you considered updating the BIOS and the Chip-set drivers?
() While you respond to that, I'm going to write down the list of steps you need to perform to solve the issue, I understand you've already done some off them, so please skip the ones you've done and perform the next step accordingly: Solution 1: Update video card drivers Outdated corrupted video card drivers can be the main cause, so make sure you have the latest driver for your video card. If there is problem with the video card driver, in Device Manager, you probably would see a yellow mark next to the device. Solution 2: Update sound card drivers Problematic sound card drivers can also be the cause. Nvidia Geforce Gtx 745 Driver Windows 10. Updating the sound card driver and see if the problem resolves. Solution 3: Keep computer and video card adequately cool Overheating can cause your video card’s chipset to lock up, so make sure your PC and your video card are adequately cooled. Solution 4: Upgrade power supply (Check with an alternate adapter/cord) If you are using a desktop PC, try upgrading your computer’s power supply. If the power supply is in poor quality, it will be unable to provide adequate power to all your computer’s components.