I have a Dell Inspiron 13 7000-series 2-in-1 and have updated it to Windows 10, everything is working fine except my Microsoft Arc Touch Bluetooth Mouse. The Mouse pairs, connects and works normally, however when the the laptop goes to sleep the mouse disconnects and will not reconnect. Intel Hd Graphics 530 Driver Windows 10 on this page. The only way to get it to reconnect is to switch the laptop off and back on again. The symptom is the same as the bluetooth aerial being turned off by the laptop. I have installed the latest bluetooth drivers from microsoft and Intel (the makers of the bluetooth module) and there is no difference. I have made sure that the settings in Device manager DO NOT allow the PC to turn off the bluetooth aerial, the HID bluetooth mouse or to activate the low power consumption setting for bluetooth. I have yet to try it with another bluetooth device such as a speaker to see if this also disconnects after sleep.
Feb 08, 2017 Upgraded to WIndows 10 and bluetooth mouse wont work. Windows 10 IT Pro. If they haven`t released the Windows 10 compatible drivers.
Hi, Thank you for being part of Windows 10. If your computer is having problems with a recently installed device or other hardware, try using the Hardware and Devices troubleshooter to fix the problem. It checks for common issues and makes sure that any new device or hardware attached to your computer was installed correctly. Run the Hardware Troubleshooter and see if it helps. A: Press Windows logo to open the search box. Qualcomm Killer Wireless N 1202 Driver Windows 10. B: Type troubleshooting, hit enter. C: Now click Hardware and sound.
D: Now click Hardware and devices and then click Next. Do get back to us for any issues pertaining to Windows in the future. We will be happy to help. NO USEFUL ANSWERS FOUND YET ON THIS THREAD THAT COULD FIX SAME ISSUE I am having the same problem that is described here and on multiple other threads, where my Microsoft Wedge mouse, Microsoft Wedge Keyboard, and one other Bluetooth keyboard sold to me at the Microsoft store, which all worked fine with a prior release of Windows 10, but under the current release, they all stop being recognizing as having a prior Bluetooth connection whenever the computer sleeps, hibernates, or is restarted. Luckily at least I can reconnect the Bluetooth devices by removing them, then repairing them again, which will work okay for a while.